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Help with Your Subscriptions

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Help with Zinio

* NEW: You may have recently received an email asking you to update your billing information so that an expired subscription could be renewed. We apologize that some users may have unintentionally received multiple daily reminders. If you have updated your billing information on Zinio.com or through the provided link, your expired subscription will renew within one week; if you do not update your billing information, you will not be renewed.

* NEW: If you received an "unable to download this page" error on your publication, please try deleting and restoring the issue now as the problem should be resolved.

* NEW: Upgrade to the new iPad? Please upgrade now to version 2.2.2, which fixes some resolution problems related iPad's new retina display. Click here for the 2.2.2 FAQ.

* NEW: Having trouble using a service credit code or "Perk?" Please note the following: 1) the code must be used on Zinio.com; 2) it cannot be applied in the Shop section of a mobile app, or in conjuction with Paypal (an "invalid code" error will result); 3) to verify the amount applied on your order, click here, then select "View Order History" and click "view" to verify credit applied. Service credit FAQ.


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* NEW: Having trouble downloading magazines on your new iPad after doing a restore? Please try signing out and signing back in. If the problem persists, please delete and reinstall the app.

* NEW: Experiencing a technical problem with your Android app? Please install the latest update from the Marketplace.

* NEW: Renewal notifications may be sent as early as four months before your active subscription will expire. You can verify the number of issues remaining on a subscription purchased through Zinio.com or one of our mobile apps by clicking here (sign in if prompted).

* NEW: Experiencing a crash with version 2.2.1 of the iPad app? Please see our 2.2.1 and iOS 5 FAQ.

* NEW: Are you trying to turn CONTINUOUS SERVICE on or off? Click here.

* NEW: Zinio has an app for Amazon's KINDLE FIRE! If you have a Fire and would like to install the Zinio app now, click here.

* NEW: we are currently investigating a problem with network connectivity in CHINA. we are attempting to have this block lifted.

* NEW: Having trouble using a service credit code or "Perk"? Please note the following: 1) the code must be used on Zinio.com; 2) it cannot be applied in the Shop section of a mobile app, or in conjuction with Paypal (an "invalid code" error will result); 3) to verify the amount applied on your order, click here, then select "View Order History" and click "view" to verify credit applied. Service credit FAQ.

* NEW: Want to switch your print subscription over to Zinio?




frequently asked questions

READER 4 BETA (Mac or PC) iPad App Account and Subscription Questions
Zinio Reader 3 for PC and Mac has been retired.

Still need help? Please email Zinio Support:
(Be sure to include information about your operating system, Zinio Reader version, and any error message received)